Pryvate SMC is the tool you need to support and prove compliance Voice conversations present a particular challenge for organisations, forcing them to rely on sampling of recordings and investing expensive resources in listening to them. By transcribing conversations to text, not only can ALL conversations be kept for as long as required, they can also ALL be automatically reviewed, enhancing compliance, reducing risk and proving that the right processes are in place. By automatically tagging specific keywords and helping you identify trends Pryvate SMC will highlight conversations that need looking into. GDPR demands additional care of personal data. Voice is classed as Biometric Data and requires stronger protection but once transcribed its doesn’t need to be stored to keep its value. Personally Identifiable Information (PII) can be obfuscated and access controlled. Transcriptions can easily be shared with customers, ensuring Personal Data has been recorded correctly and supporting Data Subject Access Request processes  



Who needs PryvateSMC


A variety of organizations across many industry sectors rely greatly on transcription services to maintain written records of events, create reference materials, make content searchable, write books, and for enhancement of revenue.

The list of advantages and business segments is infinite and is becoming a crucial part of compliance and governance especially in the following fields, ever increasing requirement to tag and redact PII and other data;


  • anything from interviews to court cases,
  • public statements and
  • parliament sessions

Law Firms, Paralegals, Court Reporters, and Attorneys

Leading industries who use transcriptionists for legal transcription services are law firms, paralegals, court reporters, attorneys, and other legal professionals. A variety of services such as depositions or court hearings, presentation of audio or video footage as evidence, or witness statements; most legal activities are transcribed quite often to make them more accessible to lawyers, juries, and judges. When a transcript of a video or audio file is provided while the audio or video is played out in court, it safeguards that there are no mistakes for misinterpretation.

A common misconception is that lawyers for official reasons, such as depositions and hearings, only require legal transcription services. There is also a necessity to record their case notes and interviews with clients and have them transcribed in order to utilize information to argue and win cases.

Judges, solicitors, and paralegals, police offers, investigators as well as other legal professionals commonly use these services.

Varying from last wills and testaments to witness statements and depositions, legal activities are transcribed to create a written record of information which is easily accessible by those whom need and or require it. Legal transcription services certify that details are recorded correctly, information can be presented accurately and the possibility of misinterpretation is reduced.



  • Patient statements,
  • medical procedures,
  • lectures,
  • meetings,
  • international events.

Medical and Healthcare Providers

A crucial service for the field of medicine. the documentation of patient information is required in the patient's file, the recording and transcription of all procedures, notes, and related material are essential..

Medical transcription is the process of transcribing medical documents dictated by doctors, nurses and other practitioners.

Transcripts play a crucial role in medical documentation and timely access to reliable and accurate information is critical to doctors and other professionals working within the healthcare sector.  Medical transcription is used to preserve resources and improve the accuracy and efficiency of medical notes, doctor-patient communications and discharge summaries.



  • Lecture notes,
  • transcripts for videos and other materials.

Students, Lecturers, and Doctorates

The transcription of materials in the academic world benefits students and academics alike. Examples may include class lectures, seminars, videos or other source materials for research papers, and interviews. Many prestigious universities and colleges now offer their course content free online, which typically includes lecture transcripts.

Professors in colleges and universities utilize transcription services in order to obtain physical transcripts of lectures, meetings, dissertations, and group learning sessions, oral histories, presentations, conferences and more. They can keep it for their own use, use it as reference material in their teaching, or upload it to the class/school website.

Students who are conducting research for their projects.  Undergraduate, graduate or doctoral level students normally employ transcription services for their recorded interviews for analysis and archival purposes.

Chancellors of educational organisations, colleges and universities frequently use transcription services in order to review and improve the quality of teaching and accessibility of materials.



  • Audience research interviews,
  • product testing,
  • industry events,
  • expert interviews.

Market Researchers

Save time and trouble of gathering feedback and other data by conducting interviews, focus groups, or other outreach, you can make the most of the data you collect by recording the accumulated material and getting it transcribed. This ensures that you have an accurate and clean record of the exact responses from your participants, of which can be carefully reviewed for the nuances of their observations and reactions, thereby making your data as useful as possible.

Research institutions are one of the principal clients of transcription services because research often involves polling groups of individuals, either in blind studies or in focus groups, to gather opinions. Later they have the conversations transcribed for analysis or to be included in case studies. This applies to research about a new drug release, a new product, or discussions on social impact programs.

Consumer feedback is pivotal while launching a new product into the market and market research exists in order to gather information about the views and preferences of consumers and is often conducted through interviews, focus groups, and observations.

The methods of market research can include a number of participants, and keeping track of what is being stated can become a challenge. Market researchers use transcription services to record as much information as possible and to ensure that all data is recorded as accurately.



  • Interviews,
  • transcripts for public events,
  • videos,
  • statements and more.

Journalists and reporters regularly conduct interviews for the purpose of gathering information for press releases, investigative  / informational articles and stories. Transcribing them can be a laborious task. Many journalists use transcription services to save time and resources and increase accuracy.

Journalists and news organizations  have a responsibility to report the news accurately and use transcription services in order to capture every word and remark. Transcription allows content to reach a more diverse audience across multiple platforms.



Here are some of the most common ways today’s businesses are using transcription:

  • Video transcription: Important for UX, accessibility, video SEO and turning your footage into written content for maximum ROI.
  • Podcast transcription: The same things apply if you are creating podcasts or any other kind of dialogue-based audio content.
  • Creative sessions: Group meetings are great for creativity but you need a way to record all those good ideas.
  • Staff training: From training videos to notes from meetings, customer interactions and all kinds of others material – all kinds of training content needs transcribing.
  • Market research: Converting spoken feedback from your target audiences and existing customers into text.
  • Phone calls: If you are recording phone calls for training purposes then you are also going to want to transcribe them.
  • Technical support: Documenting technical and customer support processes is crucial for understanding the problems your customers experience and how good you are at dealing with them.
  • Disciplinary meetings: Transcribing disciplinary meetings is crucial from a legal perspective.#
Events Individuals and Keynote Speakers

When you conduct an event, attainment of the transcribed keynote speech is a fantastic way to give it residing power. When a transcribed version of a keynote speech is available online, its outreach is hugely amplified; as well as, the transcribed format  becomes the perfect marketing tool for your company.

In order to get the most out of seminars, webinars, video blogging and podcasting, the transcripts are made available to customers and followers, or stored on the web. Thus making it searchable by Google and other search engines increases the domain’s web traffic and ranking, and consequently enhancing revenue.

Professionals in this field also conduct interviews, studies and research. The resulting transcripts can be used for analysis purposes, to create press releases; or simply as a record for future reference.

Audio and Video Podcasters

Offering a transcription of your podcast gives a choice to those who prefer reading information instead of listening to it. Podcast transcription is also an alternative format for your audience to absorb your material, thereby  increasing its reach.

Individuals who speak professionally require transcription services. They can distribute the transcripts to their clients/audience as supplementary materials, or they can use the records to write books or e-books, or create scripts for TV or radio shows.

The above also applies for conferences and seminars. The transcripts can be sent to those who participated, made available for purchase or turned into an e-book. These solutions can increase earning potential by providing clients with more than one way to receive material.


The day-to-day life in business often involves situations where transcription can be useful for classification and storing information. Many companies and organizations are increasingly turning to transcription for storing and archiving accurate recordings of interviews, meetings, and urgent phone calls.

Public companies have quarterly meetings and investor conferences to declare financial results, discuss performance and future plans, all of which demand to be transcribed.

Additionally, there could be round table conferences discussing a particular subject which may need documentation for reference and archival purposes. It can also clear up any “He said, she said” situations that may occur. Companies and indivisuals utilize transcription services to avoid disputes and potentially lawsuits.

Insurance companies

Transcription is necessary for the insurance industry due to the vast amount of work involved when processing claims.

Insurance companies often deal with audio statements from claimants, defendants, and witnesses and it is crucial for them to capture every word and statement of these accounts.

As insurance documents are legally binding the resulting statements must be documented verbatim to ensure the legitimacy of claims. Common transcriptions for the insurance industry include settlement letters, liability reports, and quotes.

Video Production Firms

Video production houses are increasingly turning to transcription so their audience can search their videos online.

Publicity Coaches

Publicity coaches need trained transcriptionists for their day-to-day business operations.

Marketing Consultants

Marketing consultants who provide marketing strategy and planning, email marketing, online marketing, and web development services, also use transcriptionists to help make it happen.

Freelance Writers

Freelance writers and editors also use transcriptionists to help with their writing process.

SEO Experts

SEO experts in digital marketing agencies use transcriptionists to convert podcasts and webinars into text for their clients' blog posts.

Content Strategists

Content strategists and writers for entertainment websites use transcriptionists to turn videos with actors into written transcripts that can be repurposed as content for such sites.


Authors who are busy and therefore, hard-pressed for time, also use transcriptionists to write books that may turn out to be best-sellers.

Depending on the nature of your business and how you like to run things, your list of transcription needs can vary greatly. What is clear is that, in this technology and content-driven age, the amount of content that the average business needs to transcribe is steadily increasing.

In many cases, it is simply about documenting key business processes for legal protection, Over the past decade or so, businesses have been utilizing  transcription (and various other language services) to boost productivity and create more effective business processes.


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